Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
EXCHANGES Due to Exchange abuse, we had to update our Policy. EXCHANGING NEW Unopened Panties within 30 days of purchase. Write us a brief note stating what you need, and mail the items back to us with the note. Ship to: KL Brands LLC 180 S. Western Ave., Suite 125 Carpentersville, IL 60110 ________________________________________ Exchanging Opened Panties. New, Unopened Panties in the original packaging may be exchanged. A limited amount of opened Panties may be exchanged at the sole discretion of Katie & Laura (see examples). • Example 1: You purchase 6 Panties of the same size/style and open/try-on one Panty, then decide to exchange all 6. We will happily exchange your entire order. • Example 2: You purchase 6 Panties of the same size/style and open/try-on all 6 Panties, then decide to exchange all 6. This exchange of excessive opened Panties will not be exchanged or shipped back to you. If you have opened more of the Panties than required to find your size, we recommend emailing us before shipping your order back. ________________________________________ RETURNS Due to Returns abuse, we had to update our Policy. Shipping and handling fees, and Gift boxes are not refundable. Returning NEW Unopened Panties within 30 days of purchase, Write us a brief note stating what you need, and mail the items back to us with the note. Ship to: KL Brands LLC 180 S. Western Ave., Suite 125 Carpentersville, IL 60110 ________________________________________ Returning Opened Panties. New, Unopened Panties in the original packaging may be returned. A limited amount of opened Panties may be returnable at the sole discretion of Katie & Laura (see examples). • Example 1: You purchase 6 Panties of the same size/style and open/try-on one Panty, then decide to return all 6. We will happily refund your entire return. • Example 2: You purchase 6 Panties of the same size/style and open/try-on all 6 Panties, then decide to return all 6. This return of excessive opened Panties will not be refunded or shipped back to you. If you have opened more of the Panties than required to find your size, we recommend emailing us before shipping your order back. ________________________________________ RETURNS with PantyDollars. In the event that you purchase merchandise with PantyDollars and later return that item, the PantyDollars will be forfeited, no refund of the PantyDollars amount will be provided, and the PantyDollars will not be restored to your PantyDollars Account. (see more info below*) ________________________________________ RETURNS with Coupon Codes, Discount Codes, or Misty Codes. I made a purchase with a single-use coupon Code, but then later returned my purchase. Can I get that coupon Code back so I can use it again? No. In the event that you purchase merchandise with a Code and later return any or all of the order, the Code will be forfeited, no refund of the Code amount will be provided, and the Code will not be restored. ________________________________________ *RETURNS with PantyDollars. If a customer is returning an item or items that were included in a transaction in which a PantyDollars were used, the customer will receive back in cash or credit (depending on how the original purchase was transacted) the price of the item(s) minus the PantyDollars value. The customer will NOT receive back the PantyDollars, or cash or credit in the amount of the PantyDollars. (Example – A customer originally purchased an item priced at $50, and of this $50, the customer applied a $10 PantyDollars towards the purchase price. If the customer later returns the item with a receipt, the customer will receive $40 – the price of the original item minus the value of the PantyDollars used.)
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of KL Brands LLC. The collective work includes works that are licensed to KL Brands LLC. Copyright 2003, KL Brands LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with KL Brands LLC or purchasing KL Brands LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with KL Brands LLC or to purchase KL Brands LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by KL Brands LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of KL Brands LLC used in the site are trademarks or registered trademarks of KL Brands LLC
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, KL Brands LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. KL Brands LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. KL Brands LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
KL Brands LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if KL Brands LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a KL Brands LLC product is mistakenly listed at an incorrect price, KL Brands LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. KL Brands LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, KL Brands LLC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by KL Brands LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
KL Brands LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to KL Brands LLC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of KL Brands LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of KL Brands LLC products) must be commenced within one (1) year after the claim or cause of action arises. KL Brands LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. KL Brands LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a KL Brands LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
KL Brands LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, KL Brands LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, KL Brands LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to KL Brands LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless KL Brands LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, KL Brands LLC may link to sites operated by third parties. However, even if the third party is affiliated with KL Brands LLC, KL Brands LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of KL Brands LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, KL Brands LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).